house that were previously covered by the Linksys system. Overall, I’m still happy with the performance and speed of the ZenWiFi 6E system, but the customer support and documentation have been a major letdown.
On the positive side, the setup of the main router was relatively painless. Using the mobile app, I was able to configure it quickly and easily. The coverage of the system is also impressive, especially compared to the Linksys system I had before. With just six router and mesh units, I was able to replace the seven Linksys units and still experience better connectivity. In fact, the speed of the ZenWiFi 6E system is approximately 20% faster for wifi 6 devices.
One standout feature of the ZenWiFi 6E system is the mobile and web app. Both are highly configurable and offer a wide range of options for customization. This is a big improvement compared to the Linksys system, which lacked many configuration options.
However, the negatives of the ZenWiFi 6E system cannot be ignored. The documentation, phone support, and ASUS product website are all severely lacking. The quick start documentation provided with the system was useless. I had to rely solely on the mobile app for setup guidance. Additionally, one of the units I received was DOA (dead on arrival). When I contacted customer support, they were unable to offer any solutions and simply advised me to send it in for repair. This was frustrating, especially considering the system was brand new. I had to turn to Amazon for a replacement unit, which thankfully arrived quickly.
After receiving the replacement unit, I encountered more issues. Adding the additional node caused the router to crash, requiring me to go through parts of the initial setup process again. There has also been one random reboot in the two days since setting up the replacement unit. However, overall performance has been solid once everything is up and running.
As someone with a background in networking, I was able to troubleshoot and navigate these issues. But for the average consumer, these problems could be a major headache.
In conclusion, the ASUS ZenWiFi 6E Whole-Home Tri-Band Mesh (ET8 2PK) offers excellent coverage and speed, making it a viable option for those seeking to upgrade their home network. The mobile and web app are standout features with extensive customization options. However, the lack of documentation, poor phone support, and defective units raise concerns. Potential buyers should be aware of these drawbacks before making a purchase.
With the current sale price of $300 on Amazon, the ASUS ZenWiFi 6E Whole-Home Tri-Band Mesh (ET8 2PK) may still be worth considering, especially if you are comfortable troubleshooting any issues that may arise.
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